Our Commitment to Excellence
At The Atlas Element, we stand behind the quality of our handcrafted wooden pieces. Each creation is meticulously crafted using nature’s finest materials, reflecting our dedication to exceptional artisanship.
Custom Orders
For customized orders, all sales are final once the client has approved the final proof. This ensures that your unique piece meets your exact specifications and brand requirements. Every piece undergoes thorough quality control testing before leaving our production facility in order to assure ultimate client satisfaction.
Standard Products
For non-customized items, we offer refunds or replacements if there are any defects in the final product. Please contact us within 7 days of receiving your order to initiate the return process.
Natural Variations
As each piece is handcrafted using natural materials, there may be slight variations in the final appearance of bulk orders. These subtle differences are inherent to the artisanal nature of our work and reflect the unique character of each piece.
Quality Assurance
Every item that leaves our workshop undergoes thorough quality inspection to ensure it meets our high standards. We craft meticulously and deliver consistently, because your brand deserves nothing less than extraordinary.
Need help?
Contact us at help@theatlaselement.com for questions related to refunds and returns.